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When it comes
to implementation, no one in our industry has
more experience.
When you've been installing and supporting commercial
and asset finance software for as long as we have, you learn a few things along the way.
Truly, there is no substitute for experience. From implementation, to ongoing support, and custom programming,
we have the expertise to help you get the
most out of your McCracken investment.
ASP Services
Growing investment, changing technology, new releases, daily back-ups, and disaster recovery requirements are making the Application Services Provider (ASP) option the fastest-growing deployment option for large and small business alike.
McCracken's ASP Services are SAS70 Type II certified. As part of our core ASP services,
McCracken:
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Provides on-line and telephone assistance -
Addresses all McCracken software, hardware or communications issues -
Runs your day end -
Loads new releases -
Executes any release-related programs to convert data -
Answers system messages -
Loads program fixes -
Fine-tunes communications -
Backs up your system daily -
Meets your company's internal disaster recovery requirements
Optional services include receiving and delivering data from upstream and downstream applications such as lock box, origination, general ledger and data warehouse systems. As a new customer,
McCracken guides you through set up of a communication connection. We provide comprehensive assistance in converting your data and a host of training and implementation services. We load converted data for you, test environments and run your final data conversions. From software set-up, to daily back-up, disaster recovery, and telephone and on-line assistance,
McCracken ASP services can help you lower cost, increase flexibility, and gain peace of mind.
Other
Services
- Training
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Whether on-site, at McCracken, or via the Web,
McCracken offers training classes that are proven and cost-effective. Our trainers have extensive implementation experience, bringing real-world knowledge into the real or virtual classroom.
- Implementation
- Your McCracken project manager brings his or her extensive industry and application knowledge to your implementation. Serving as your advocate to coordinate resources and services, your project manager helps streamline your implementation and lower risk. From project planning, to conversion assistance, training recommendations and custom programming, your project manager adds immeasurable value to your project and lowers your overall business risk.
- Customer support
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Once your system is up and running,
McCracken provides the ongoing support you may need including
on-line help, routine software support via our Help Desk and access to advanced technical support for specific problems.
McCracken
Advisory Council
Through an annual meeting as well as periodic regional meetings,
McCracken users provide important input. Representatives from client companies interact on current issues and provide feedback and direction to
McCracken on system releases and future enhancements.
McCracken executives attend regional user meetings to ensure that our clients' voices are heard at the highest level. We work together to ensure the continuous improvement of
McCracken solutions in light of ever-changing business requirements. This important partnership has helped fuel
McCracken's leadership in the commercial
real estate finance software industry.
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