McCracken Financial Solutions Corp.

Knowledge Base

This section has been designed to offer assistance with some of the most common issues that our users have reported. Should you experience other problems, or if this section does not resolve your issues with the system, please feel free to contact our customer support organization.

Contact Customer Support

Help working with forms:

I can't access my forms using a 3rd-party browser.
I receive a "Page cannot be displayed" error when I open my forms.
I cannot download the form in an MHT format.
The form is "tiling" on top of itself. (Dropdown boxes are not useable.)
I get a time out message when filling out a form or attaching files.
My forms won't print.
My forms print with unrecognizable characters in the input boxes.

Help managing attachments:

How do I transfer photos from my camera to my PC?
I receive an error when I access the Manage Attachments screen.
I have problems uploading photos and attachments.
I receive a "Page cannot be displayed" error when I try to load my attachments.
I get a time out message when filling out a form or attaching files.
It takes an extremely long time to transfer attachments.

Help for PDAs (Palm, Pocket PC, Handspring, etc.):

How do I download software to access forms on my PDA?
How do I download forms to my PDA?
I receive an "Error 5453" during synchronization.
I can't load forms to my PDA.
The PDA gives a login and/or password error.
My PDA will not communicate with my desktop.
I need to uninstall AvantGo and AG Connect from my PC and my PDA.

Help viewing order details:

When advancing to the “Next”, “Previous”, “Last”, or “First” pages, the expected orders are not displayed.
When submitting login and password, Submit only refreshes the page.

Contact Customer Support

Return to Knowledge Base

Offices
To learn more about our solutions, talk with a McCracken representative:

Phone: (978) 439-9000

Address: 8 Suburban Park Drive
Billerica, MA 01821

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Knowledge Base

Offices To learn more about our solutions, talk with a McCracken representative:

Offices
To learn more about our solutions, talk with a McCracken representative: